FAQ
Find answers to the questions our customers ask most often. If you still have any questions or comments, please reach out to our customer service team.
Product
How do I choose the right size?+
See the full guide on our Size Guide. Measure your child's foot before ordering to get the best fit.
Can I exchange or return a product?+
Yes. Products can be exchanged or returned if unused, with tags still attached and in their original packaging, within 7 days of receipt. Sale items cannot be exchanged or returned. Contact us via our Contact page.
Shipping
How long does delivery take?+
Orders are processed within 1–2 business days. Estimated delivery is 2–5 business days for Java, and 3–7 business days outside Java.
Is free shipping available?+
Free shipping is available for the Greater Jakarta (Jabodetabek) area.
Does Poptoe ship internationally?+
Yes. We ship internationally to Singapore, Malaysia, Vietnam, and the Philippines. For rates and delivery estimates, contact us via our Contact page.
How do I track my order?+
A tracking number is sent by email, or check directly on your My Account page.
Payment
What payment methods are available?+
Bank transfer, credit/debit card, GoPay, OVO, Dana, ShopeePay, and QRIS via Midtrans.
Still have questions?
Reach out to us via our Contact page.
